KARACHI (Dunya News) – Federal Interior Minister Mohsin Naqvi visited the Passport Office at Awami Markaz and NADRA Center in Defence, interacting with citizens and inspecting operations.
The once-cumbersome process of obtaining passports and ID cards has now been transformed, with long waiting hours replaced by swift processing within minutes.
Citizens expressed satisfaction and praised the efficient system for handling their documentation needs.
During the surprise visits, Minister Naqvi spoke to individuals about their experience, receiving positive feedback.
Many citizens highlighted that passport renewals and other documentation were completed without delays or difficulties. Minister Naqvi assured that delays in passport issuance were being addressed and emphasised timely delivery.
He also directed to resolve some on-the-spot ID card issues and directed staff to improve cleanliness at the NADRA Center in Defence.
Acknowledging the staff's efforts, he commended their performance and stated, "These visits are part of efforts to ensure seamless services for citizens. It is reassuring to see Karachi residents appreciating the improved system at Passport and NADRA centers."
LAHORE SURPRISE VISIT
Federal Interior Minister Mohsin Naqvi paid a surprise visit to the Passport Office in Garden Town here and met citizens who had come to get their passports.
The minister inquired from them about the process of getting their passports and they expressed their satisfaction with the process.
Talking to the Federal Interior Minister, the citizens said that the immense rush had ended with the 24-hour opening of the Passport Office.
The Interior Minister went to various counters and gave orders to resolve the problems of some citizens on the spot.
Some citizens complained about the agent mafia, to which Interior Minister Naqvi took immediate notice and ordered a crackdown.
The minister said that convenience of citizens is the most precious thing, adding that complaints about delays in obtaining passports are also being addressed.