Delivery men 'abandoned sofa stuck on staircase' - as firm refutes claims
WeirdNews
"We had a little bit of an argument and then they suggested I cut away the bannister to get it out.
LONDON (Web Desk) - A homeowner has accused delivery men from a sofa company of leaving a new sofa stuck halfway up his staircase and leaving.
Luke Ansell, 27, and his wife Eloise, moved into their home in Bournemouth in December and ordered the £2,000 sofa from Designersofas4u.
Mr Ansell claims that when it was delivered, the sofa company ignored his warnings that the staircase was narrow and then abandoned the delivery after leaving what appeared to be damage to the wall.
"Honestly it was unbelievable, the sofa was over £2,000, and they caused about that much damage delivering it," he said.
"They brought it in, they struggled to get it over the bannister and eventually got it in. But then it got jammed, they couldn t get it up or down.
"Then they said look we ve got to get back to Birmingham and tried to leave. They asked me to sign for the delivery - but I refused.
"We had a little bit of an argument about it, and then they suggested I cut away the bannister to get it out.
"It s a brand-new house that we had just bought for half a million, and now we have to have the work done to repair it."
Designersofas4u refutes Mr Ansell s account of events, saying: "As part of our investigation, it was uncovered that Mr Ansell was made aware of the delivery space situation by our drivers.
"We have a recorded telephone conversation from Mr Ansell that took place whilst our drivers were on site and before any furniture was taken into the property.
"In this conversation Mr Ansell is informing our office I ve got your deliverymen here, and they don t seem to think they can get the sofas in here. He later goes on to say Alright we will give it a go ."
Mr Ansell said: "Yeah it can get through the door, but it can t get [to the] room it needs to get to. They re saying it s too tight."
Customer services replied: "What would you like to do? There s no point [trying] to deliver as it s not going to fit in the room."
Mr Ansell then said: "Alright we will give it a go."
Designersofas4u also claim to have video doorbell footage from Mr Ansell, purporting to say it would be fine to try to bring the sofa in.
The company also shared an email it sent to Mr Ansell, in which it lists a number of its terms and conditions.
One says it is the customer s responsibility to make sure the sofa can get into a property safely and that it cannot be held responsible for damages. It also says the cost of the sofa was £1,129, not £2,000.
Designersofas4u also offered him a new sofa free of charge and help paying for the damages as a goodwill gesture.
