Summary Performance of government will be directly asked from the citizens through mobile calls and SMS.
PESHAWAR (Online) - Government of Khyber-Pakhtunkhwa has approved to launch citizens feedback data collection system.
It was decided in a meeting presided over the Chief Secretary Mohammad Shahzad Arbab. Besides others, The representative of the World Bank in Pakistan Shakil Khan, Additional Chief Secretary P&DD, Khalid Parvez, Additional Chief Secretary Finance Sahibzada Saeed, Secretary Home and Tribal Affairs Muhammad Azam Khan,Secretary Administration, Secretary Industries, Chief Economists participated in the meeting.
Initially such inquiries will be made to those people visiting different authorities regarding registration of deeds and preparation of domicile certificates but the coverage of the program will soon be extended to each and every organization of the Provincial Government.
The participants were briefed in detail about various practices and proposals with a view how to ensure transparency and feed back about the performance of individual government functionaries while dealing with the citizens and how to get spontaneous and specific feedback from the citizens and how to document it properly.
After a long deliberations it was decided that all commissioners and deputy commissioners will on their own make calls to the individuals who visit the authorities in respect of different deed registrations and preparation of domicile certificates to inquire about the dealing meted out to them by the functionaries concern and their feed backs will be properly documented on a web.
As the calls will be made through smart phones, therefore, neither any proxy can be used nor can the location be changed. Side by side with it the software regarding forms etc. will be further developed so that the working of the scheme are extended to almost all government organizations and the calls made be all heads of the departments and even public representatives.
In view of the fact that the provincial government had promulgated the access to information law therefore, in future the feedback received will be instantly available to other public on the web.
